Service Agreement for European Union

Generate a service agreement that complies with European Union law, with 10 mandatory clauses and 6 compliance checks built in.

What's required

Scope of Services
Consumer Rights (Distance/Off-Premises Contracts)
Directive 2011/83/EU (Consumer Rights Directive), Articles 9-16
Unfair Commercial Practices Compliance
Directive 2005/29/EC (Unfair Commercial Practices Directive)
GDPR Data Processing Provisions
Regulation (EU) 2016/679 (GDPR), Articles 5, 28, 30, 32, 33
Late Payment Interest (EU Late Payment Directive)
Directive 2011/7/EU (Late Payment Directive), Articles 2, 3, 4, 6
Electronic Signature (eIDAS Compliance)
Regulation (EU) No 910/2014 (eIDAS), Article 25
Applicable Law (Rome I Regulation)
Regulation (EC) No 593/2008 (Rome I)
Severability
General contract law principle; Directive 93/13/EEC
Entire Agreement
GDPR Data Processing Notice
Regulation (EU) 2016/679 (GDPR)

Terms causing significant imbalance in consumer contracts contrary to good faith
The Unfair Contract Terms Directive (93/13/EEC) renders unfair terms in consumer contracts non-binding. Terms that have not been individually negotiated and cause a significant imbalance in the parties' rights and obligations to the detriment of the consumer are deemed unfair. The Annex to the Directive provides an indicative list of unfair terms.
Waiver of data subject rights under GDPR
GDPR rights (access, rectification, erasure, portability, objection) are inalienable and cannot be waived by contract. Any provision purporting to waive or limit a data subject's GDPR rights is void under Article 7(4) and recital 42 of the GDPR.
Waiver of consumer's 14-day withdrawal right for distance/off-premises contracts (except where statutory exemptions apply)
The consumer's right to withdraw within 14 days under the Consumer Rights Directive is mandatory and cannot be waived by contract. Exemptions exist only for specific categories listed in Article 16 (e.g., fully performed services with prior express consent, sealed goods, digital content after download begins with consent).