Website Maintenance Contract

Defines the website covered, included recurring services, monthly maintenance hours, and the process for using or tracking included support time.

Sets procedures for submitting support tickets and establishes the response time for urgent issues such as outages, security incidents, and critical functionality failures.

States the monthly maintenance fee, invoice timing, payment due date, late payment consequences, and treatment of work exceeding included hours.

Clarifies that redesigns, new features, major development, and other excluded services require a separate written estimate or change order.

Requires both parties to protect confidential information, login credentials, business data, and non-public technical information obtained during the engagement.

Allocates responsibility for security updates, backup practices, hosting dependencies, third-party platforms, plugins, and services outside the developer's direct control.

Provides the initial service term, renewal treatment, termination notice requirements, post-termination access procedures, and payment obligations for completed work.

Limits certain damages, addresses service interruption risks, and sets a process for resolving disputes through escalation, negotiation, or applicable legal remedies.